At Happy Life Australia, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
Refunds are only available for products purchased directly from our website.
To qualify, items must be returned in their original condition, unused, and unopened.
Certain items, such as perishable food products, cannot be refunded unless faulty or damaged.
2. Timeframe for Refund Requests
Refund requests must be made within 14 days of receiving your order.
Requests made after this period may not be accepted.
3. Non-Refundable Items
Opened or used beauty care products.
Perishable food products (unless defective or damaged on arrival).
Gift cards and promotional items.
4. Process for Refunds
Contact us at [email protected] with your order details and reason for the refund request.
Once approved, return the product(s) to the provided address.
Refunds will be processed to your original payment method within 7–10 business days after receiving and inspecting the returned item.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered.
Original shipping charges are non-refundable.
6. Damaged or Faulty Products
If your item arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery with photos.
We will arrange a replacement or issue a full refund.
